Privacy policy

Privacy policy

This policy describes how Alder & Ice Inc. ("Alder & Ice," "we," "us") collects, uses, and shares personal information when you visit alderandice.com, contact us, or place an order. By using the site you agree to the practices described here.

Information we collect

  • Information you give us: name, shipping and billing address, email address, phone number, order details, and the contents of any messages, forms, site photos, or measurements you send us.
  • Payment information is collected and processed by our payment providers. We do not store full card numbers.
  • Device and usage information collected automatically through cookies and similar technologies: IP address, browser type, pages viewed, referring site, and time on site.

How we use it

  • To process and deliver your order, including sharing your name, address, and phone number with the parties who fulfil and deliver it so they can ship and schedule delivery.
  • To answer questions, provide planning guidance, and handle warranty and damage claims.
  • To send order confirmations, shipping notices, and delivery instructions.
  • To send marketing email if you have opted in. You can unsubscribe at any time using the link in any message.
  • To operate, secure, and improve the site, and to understand how it is used.
  • To comply with legal obligations, including tax reporting.

Who we share it with

We share personal information only as needed to run the business: with our e-commerce platform, payment processors, email service, analytics providers, and the parties who fulfil and deliver your order. Each is permitted to use your information only to provide its service to us. We may also disclose information when required by law or to protect our rights. We do not sell your personal information.

Cookies

We use cookies for the shopping cart, checkout, site analytics, and, where you consent, advertising measurement. You can control cookies through your browser settings. Disabling cookies may prevent checkout from working.

Retention

We keep order records for as long as needed to provide after sales support and meet tax and accounting requirements. Marketing data is kept until you unsubscribe or ask us to delete it.

Your choices and rights

You may ask us to access, correct, or delete the personal information we hold about you, or to stop marketing communications, by emailing enquiries@alderandice.com. Depending on where you live you may have additional rights under state privacy laws, and we will honor valid requests. We will verify your identity before acting on a request.

Children

The site is not directed to children under 16 and we do not knowingly collect their information.

Security

We use industry standard measures, including encrypted connections and a hosted checkout, to protect your information. No system is perfectly secure, and we cannot guarantee absolute security.

Changes

We may update this policy from time to time. The current version is always posted on this page with its effective date.

Contact

Alder & Ice Inc., 701 Commerce St Ste 500 #3045, Dallas, TX 75202. enquiries@alderandice.com. +1 (945) 997-1103.